Get your iPhone, iPad, or iPod touch set for service

To protect your information and salve fourth dimension, follow these steps before you get service for your device.

Before y'all bring in your device

Follow these steps before yous take your device to an Apple Store, Apple tree Authorized Service Provider, or carrier. If your device won't turn on or reply, terminate as many steps as possible:

  1. Dorsum up your iOS device.
  2. Accept your Apple ID password ready. For some repairs, yous'll need your Apple tree ID password to erase your device and plough off Observe My iPhone.*
  3. If your iPhone needs battery service, accept the battery percent at thirty% or less when you bring it in, if possible.

If you haven't already, telephone call to check whether you demand an appointment before you become to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

  • Your sales receipt (if possible), in example your service requires proof of purchase
  • Your device and whatsoever accessories that y'all need help with
  • A grade of personal identification, such equally a driver's license, passport, or other government-issued ID

* If you're unable to turn off Discover My iPhone, Apple might not be able to service your device. This policy is in strength to preclude unauthorized persons from servicing your device without your knowledge. If you don't think your Apple ID and Password, please go to iForgot.

Before you send your device

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